DataVoice

Industry Challenges

Social Media

Capturing Social Media Interactions is a critical recording capability that is lacking as companies experience a shift in market demographics from primarily voice to a mix that includes social media interactions;


Social Media

Integration

Seamless Integration of interaction management solutions into existing company systems such as CRM, ERP, etc. can be technologically challenging, complex and expensive;


Integration

Disruptions

Providing a Cloud Transition Path in many interactions management solutions is unclear as companies wrestle with the technological disruption brought about by the move from ‘On-premise’ technology to ‘Hosted’ and ‘Cloud-based’ options;


Distruptions

Interaction Management

Standardising interaction management across multiple disparate technologies is limited in most interaction management solutions, forcing companies to deploy multiple different solutions in an environment where mixed communications infrastructure is prevalent;


Interaction Management

OEM Commitment

OEM Commitment to local Service & Support of interaction management solution is challenging when the OEM is not customer-oriented, has a local presence and is not responsive to requests to assist with advanced support issues.